Refund Policy

At Sciavera™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.

We will offer a replacement or full refund.

Non-Refundable Items

We do not accept returns for:

• Used products
• Items damaged by misuse
• Clearance or final sale items

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable.

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processed for shipment.

Contact Us

For refund requests or questions, contact us at:

Email: support@sciavera.com

We aim to respond within 24 hours